Intra-Department relationship

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INTRA-DEPARTMENT RELATIONSHIP No individual department in any hotel can work in isolation. To achieve positive moments of truth in any service provided to the guests, no specific department can be responsible: in fact it should be a collective responsibility of all the departments concerned. Each department is equally important for proper functioning of hotel. The food and beverage service department is one of the major selling points of the hotel. All sections under the umbrella of the F&B department coordinate and cooperate with each other to achieve objectives of the department that are customer, management, and employee focused. The following shows the intra –departmental relationship between sections. 1. Food Production In a food and beverage outlet, the F&B production has the most important role to play. Items prepared/dressed here are the ones that the service personnel sell. To be successful in its operations, it coordinates with the other F&B Sect
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RESIDENTIAL CATERING

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RESIDENTIAL CATERING


This category involves organization, which provides the facility of accommodation. They may or may not provide the facility of food and beverage.

The different examples under this category are,
  • Hotel
  • Motel
  • Resort
  • Floatel
  • Lodge
  • Guest House
  • Circuit House

1.Hotels

Hotels are establishments or business premises, which provide the basic facility of accommodation as well as food and beverage. An establishment cannot be called as hotel if any one of the facilities is absent. Depending upon the additional facilities offered by the hotel, they could be classified into one star, two star, etc up to five star. The hotel can be categorized into various types depending upon factors like location, type of clientele, length of stay, type of plan, etc. on the basis of location, hotels can be divided into downtown hotel, suburban hotel, motel, transit hotel & inn group hotel and business hotels, etc.

2.Motels

The term motel has been derived from the term “motor hotel”. The establishments are normally located on highway sides and they aim at catering to the customers travelling by the highway in their own vehicles. Such travelers may like to spend a night in the motel before resuming the journey the next morning. Motels normally provide the travelers with the facility of the most basic type of accommodation and limited facility of food and beverage. Traditionally such establishments are attached with refueling and servicing facility. These establishments are not as expensive as the commercial hotels. The normal duration of stay of the guest in these hotels is comparatively lesser than the normal duration of stay of the guest in the commercial hotel.

3.Resorts

These are normally located in the remotest places far away from cities. People go to these places to get relieved from the hectic daily life and spend some time with friends, family, and relatives in leisure for fun and recreation. Resorts can be several types such as beach resort, hill resort, summer resort, winter resort, etc. Resorts provide all the recreational facilities depending upon what kind of a resort is it. Resorts are marked by the distinct on and off seasons. Resorts normally sell their rooms on a package basis. The normal duration of the stay of a guest in a resort is more than the average duration of stay of a guest in a commercial hotel.

4.Floatels

The best examples of these hotels are seen in the Dal Lake of Jammu and Kashmir. These comprise self-contained rooms, which provide the luxury of a five star hotel. The rooms are attached with a kitchen and all other amenities, which are required to make the stay of a guest comfortable. The Kerala government is planning to construct houseboats in the same line as J&K to attract the domestic as well as international tourists.

5.Guest House

These are comparatively less expensive than the star hotels. They provide moderate standard of accommodation and food & beverage services at a reasonable rate. The standard of hospitality is much inferior to the standard of hospitality of the star hotels. Different companies sometimes maintain guesthouses for their guests and other important personnel as and when the company requires them. Guesthouses can also be privately owned.

6.Circuit House

These are government guesthouses. Here the standard of hospitality is comparatively better than the standard of hospitality of a guesthouse. The state government normally maintains these for the delegates from other states. Normally the stay at the circuit house is complimentary and the expenses are taken care of by the state government.

7.Lodge

These are catering establishments, which provide the facility of only accommodation. Food and beverage are not provided here. These are normally present in the busy commercial areas and near the train and bus stations. They are not as expensive as the star hotels. The standard of hospitality is not as good but somehow manages to give value for money.
Location: India

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