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Showing posts with the label local knowledge

Intra-Department relationship

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INTRA-DEPARTMENT RELATIONSHIP No individual department in any hotel can work in isolation. To achieve positive moments of truth in any service provided to the guests, no specific department can be responsible: in fact it should be a collective responsibility of all the departments concerned. Each department is equally important for proper functioning of hotel. The food and beverage service department is one of the major selling points of the hotel. All sections under the umbrella of the F&B department coordinate and cooperate with each other to achieve objectives of the department that are customer, management, and employee focused. The following shows the intra –departmental relationship between sections. 1. Food Production In a food and beverage outlet, the F&B production has the most important role to play. Items prepared/dressed here are the ones that the service personnel sell. To be successful in its operations, it coordinates with the other F&B Sect...
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Attributes of food service personnel

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ATTRIBUTE OF FOOD SERVICE PERSONNEL The personnel who wishes to progress in service industry must attain certain standards. The quality of service staff in any establishment reflects the quality of the establishment itself. No matter how good the food and ambience are, poorly trained, untidy or rude staff can antagonize customers. On the other hand, if the staff is well-trained and efficient, they can, to a certain extent, make up for other shortcomings in the services provided. It is most important that the service staff create a good impression on the customer. The following points will help him in achieving these standards. 1. Attitude   Attitude is a buzzword nowadays. We wear an attitude, which is something that we own and are responsible for. It comes from within and can be positive or negative based on ones experiences.  Key attitudes required in Food Service Operations. Joy for serving people A cheerful attitude Cooperation Pride in one' work ...
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Location: India
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