Intra-Department relationship

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INTRA-DEPARTMENT RELATIONSHIP No individual department in any hotel can work in isolation. To achieve positive moments of truth in any service provided to the guests, no specific department can be responsible: in fact it should be a collective responsibility of all the departments concerned. Each department is equally important for proper functioning of hotel. The food and beverage service department is one of the major selling points of the hotel. All sections under the umbrella of the F&B department coordinate and cooperate with each other to achieve objectives of the department that are customer, management, and employee focused. The following shows the intra –departmental relationship between sections. 1. Food Production In a food and beverage outlet, the F&B production has the most important role to play. Items prepared/dressed here are the ones that the service personnel sell. To be successful in its operations, it coordinates with the other F&B Sect
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Reception Head Waiter

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RECEPTION HEAD WAITER

  1. He is the man with tremendous responsibilities.
  2. He has complete knowledge of the floor plan.
  3. He is responsible to maintain and update all different registers like the cover register & sales register.
  4. He also maintains a separate register for staff absentees and sends it to the personal department from time to time.
  5. He welcomes the guests at the entrance.
  6. He informs the staff during the briefing about the possible arrival of VIP’s/celebrity persons.
  7. In the absence of the restaurant manager and the head waiter (Maitre’ de Hotel), he is in charge of the restaurant.
  8. He presents the menu to the guests.
  9. In the absence of the restaurant manager, he is responsible for the public relation activities of the restaurant.
  10. In a formal banquet he decides the seating arrangement on the main table.
  11. He maintains the guest comment card.
Location: Unnamed Road, Nayagaon Khurd, Madhya Pradesh 464668, India

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